1. Introduction

Thank you for shopping at Maisa Space. We are committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

2. Returns

– Eligibility for Returns: You have [number] days to return an item from the date you received it.
– Condition of Items: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
– Receipt or Proof of Purchase: Please provide a receipt or proof of purchase with your return.

3. Refunds

– Inspection and Approval: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
– Approval of Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
– Non-Refundable Items: Certain items are non-refundable. These include:
– [List non-refundable items, e.g., gift cards, downloadable software products, perishable goods, etc.]

4. Exchanges

– Customers are not allowed to return or exchange any food products.
– Any non-food items can be exchanged within 3 days of purchase.
– Exchanges accompanied by receipt of purchase and should be in perfect condition.
– Customer is liable for any costs related to the returned shipment.

5. Shipping Policy

– All shipments will dispatch within 48 hours.
– Customers have 12 hours to cancel any order.
– Customers are not allowed to return or exchange any food products.

For shipping abroad :
Contact our team

6. Contact Us

If you have any questions on how to return your item to us, please contact us at [booking@maisaspace.com/ 0778851517].